1. Information we collect
When you browse, our hosting provider may receive your IP address, browser type, device information, requested pages, referring page and approximate time of access in server logs. We use these details for security, fault diagnosis and aggregate performance reporting. We do not use them to build advertising profiles.
If you use our contact form, we collect your name, email address, selected subject and message. Please do not send passport numbers, payment details, health information or other sensitive data through the form. We may also receive information you voluntarily include in an email.
2. Purposes and legal bases
We process contact details to respond to enquiries and take steps at your request before any relationship begins. We process security logs under our legitimate interest in protecting the website and users. Optional analytics are used only where you consent. Essential local storage records your cookie choice so the banner does not repeatedly appear.
3. Cookies and third parties
Our site uses essential browser storage for the cookie preference. Optional analytics, when enabled, may record page views, approximate location derived from IP and device information. We may use hosting, email delivery, security and analytics providers acting as processors. They may process data only for documented services and must apply appropriate safeguards. We do not sell personal information.
External links may take you to websites with separate privacy practices. We are not responsible for their content or policies. Read the privacy notice of any travel operator before submitting information.
4. Retention and security
Contact enquiries are normally retained for up to 24 months after the last meaningful correspondence, unless a longer period is needed for a legal claim or an ongoing relationship. Security logs are retained for a period appropriate to threat monitoring, normally no longer than 12 months. We use access controls, encrypted connections where supported and data minimisation, but no internet transmission is guaranteed to be completely secure.
5. Your rights
Depending on your location, you may request access, correction, deletion, restriction or portability of your personal data, object to certain processing, or withdraw consent. You may complain to the UK Information Commissioner’s Office or your local data protection authority. California residents may have rights to know, delete and correct information and to opt out of sale or sharing; we do not sell personal information.
6. Contact and changes
For privacy requests, contact [email protected] or write to our registered address below. Our designated privacy contact is the DPO contact for this site. We may update this policy when our services or legal obligations change; the date at the top will identify the current version.